Knob Polishing 101

When I went outside to get the newspaper yesterday morning, I noticed my doorknob was particularly grungy. It was sort of a chocolate brown color but I was pretty sure there was some shiny brass underneath. After working on my knob for most of the day, I thought I might share some tips on how to effectively polish a knob. This is something every woman should know how to do so I hope these tips will help you to be able to polish a knob on your own without having to call a professional. I myself am not a professional but if the shiny knobs in my house are any indication, I might know a thing or two.

Knob polishing is best done alone but can be done with an experienced friend you have a particularly large knob that you feel ill-equipped to handle.

I'll start with what is probably the most important piece of advice I can give you: Don't be afraid of the knob. They come in all shapes, sizes and colors but they all work the same way. Remember, the knob will not hurt you, contrary to what your mother may have told you. She probably just said that because during her frenzied knob polishing freshman year of college, she polished the wrong knob during homecoming. Which just goes to show you, ladies. Select your knob carefully.

Once you have chosen your knob you will need to prepare yourself for the task ahead by dressing comfortably. Knob polishing can be strenuous so you might work up a sweat. There are a few products you will need to have on hand as well as a good supply of rags and towels since, if done correctly, knob polishing can get messy.

When you begin polishing it is important to look your knob in the eye. Let it know that you mean business. Find a position that is comfortable for you in case your knob proves to be a stubborn polish. No need to resort to the knee pads our mothers used to use. The modern woman knows that her own comfort and satisfaction are the key to a successful knob polishing.

Use the products you have on hand to bring your knob back to a full shine. Be sure to give plenty of attention to the underside of your knob which can be come crusty and discolored if neglected.

Once your knob has reached it pinnacle of shine, be sure to step back and bask in the afterglow of your shiny knob. Newer knobs might need to be polished much more frequently than older knobs but with some practice you will be able to give it a quick buff on your way out the door. As one friend pointed out, polishing an older knob might take some time but the satisfaction you get when it's done is worth it. As your knob ages, you will find that generally it is grateful for even just an occasional spit shine.

This message is brought to you by too much caffeine mixed with what clearly must have been a toxic combination of the household cleaning chemicals I was using to actually polish my brass door knob. I ran out of energy before I could polish the kick plate on the right side. I might need the help of an experienced friend for that one.

The Young and The Baby Lockless

Are you sick and tired of hearing about my sewing machine? You should be because I'm sick and tired of having to think about it.

There has been a new development which may prove to be relatively insignificant to the outcome of this tale, but then again it could potentially cause even more problems. We shall see.

Mr. President's assistant called yesterday with an alternative suggestion to our previous arrangement of her shipping me a box and me using that box to send my machine back to her. She said she discussed the situation with Mr. President and he told her to ask me if I would be willing to take my machine to one of my local authorized Baby Lock dealer/repair centers to have the repairs or shipping (if necessary) done through them. All of this would be done at Baby Lock's expense, of course.

I asked her which repair center she had in mind and the one she suggested was the one who said my repairs were not covered under the warranty and they wanted $65 to check my machine for internal injuries. I reminded the assistant about this incident and she assured me that this dealer was extremely reputable and has been in business for a long time. She felt confident that they would not be a problem to work with.

I told her that I would be willing to take my machine there on the condition that my only interaction with that dealer would be to drop off and pick up the machine. All of the other repairs and details should be between Baby Lock and the dealer. I'm not paying for it so I don't need to be involved unless there is a problem. The only problem I could think of would be that the parts I need are no longer available which means Baby Lock could just replace my machine with an Ellisimo Gold. The dealer happened to have one on sale for $7,499.00. She was practically giving it away!

Or how about this embroidery machine:

It has 10 needles. I would never even be able to figure out how to turn it on, but I bet I could get a couple of dollars for it on eBay.

After agreeing to the new plan, I dropped my machine off at the authorized Baby Lock dealer/repair center that was conveniently located in the same shopping center as this restaurant:

That's right. It's Ushi Sushi

Mr. President's assistant had already called the dealer and informed her that I would be dropping off my machine. The owner was approximately 157 years old but when I arrived she was using a machine similar to the one pictured above so I can only assume she's still pretty dang sharp. Or sharper than I will ever be. She said that Baby Lock was going to send her a hand wheel knob that they thought would fit my machine and she would let me know when it comes in. I reminded her of the other issues which she seemed to not know anything about so I gave her a short summary. I'm not the least bit concerned about it since from this point on it's not my problem. If she calls me for any reason other than to tell me my machine is completely repaired and ready to pick up, I will simply tell her that she needs to discuss all repairs with Baby Lock and I will give her Mr. President's assistant's phone number. Or Mr. President's cell number. I feel I should get some use out of it since I have it.

Now that my machine is gone and is awaiting repairs I'm finding all kinds of things that need to be sewn. If it's going to be more than a couple of weeks, I might need to work out an arrangement for a loaner. I've sold some journals that were sewn on my machine so not having it could potentially cause a loss of income for me, right? Okay fine, maybe the only sewing in those journals was a couple of zigzag stitches on a piece of paper but still...it was a decorative element that was crucial to the overall design of the product and whose absence might affect the product's marketability.

I should have been a personal injury attorney.

The Baby Lock Saga Continues

That email I sent to all the executive officers of the Tacony Corporation actually produced some results. I really thought it would be read by their assistants and that the actual people I sent it to would never see it.

The president of Baby Lock called me this afternoon from his cell phone since he was on the road. He had just opened my email and thought he'd better call because he sensed the urgency. That means he read the part where I told him I was a blogger and would be publishing my very honest review of his company online.

Dude was really nice and said he understood I'd been having some trouble getting my machine serviced. I was prepared to start my rant but didn't need to since he proved to be very solution oriented. He said it looked like the repairs I needed were covered under the warranty and if I would be willing to ship the machine to their corporate office, they would see if the parts I need are still available. If so, they will repair the machine at no cost to me and send it back. If the parts are no longer available he said we could "work something out". I would like to work out something along these lines:

Either one would be fine and since they retail in the $8,000-$9,000 range, I figure that should just about cover my pain and suffering.

I am now waiting for Mr. President's assistant to call me and arrange the exchange. I didn't expect to hear from her today but if I don't hear from her by noon on Monday I'll just give her a little ringy dingy. Or I'll call Mr. President back since I now have his cell number.

Just a couple of hours after I had reached this agreement with the dude and all was well in my world, I got a call back from the gal (the Product Support Supervisor) responsible for yesterday's email that sent me over the edge. You know...the one where she asked when was the last time I had my machine serviced? Yeah, that gal. Let's call her Sue.

Sue called late this afternoon and in a very chipper voice said that she could offer me the option of sending my machine to corporate where they would clean and service it for $125 and then assess what repairs needed to be done. She did not mention whether or not there would be a charge for those repairs.

Yesterday when I emailed a copy of my warranty to Sue I told her about one of our local dealers who offered to let me pay them $65 to see if my machine had any internal injuries that I was not aware of. In her chipper phone call, Sue suggested that I might want to take my machine to that dealer since it would be cheaper and I wouldn't have to bother with packing and shipping. Because she's all about customer service like that.

After I listened to Sue's almost giddy spiel, I thanked her for the offer and told her that it wouldn't be necessary since I had spoken to Mr. President earlier today and he is taking care of it.

Sue said, in a very NOT chipper voice, "You talked to him TODAY?"

I replied, in an unusually chipper voice, "Yes, he called from his cell."

Sue said, in an even less chipper voice, "Just what exactly did he tell you?"

I said (trying to tone down the chipper lest I be struck by lightening), "He told me that his assistant would call and make arrangements for me to ship my machine to him and he would see that it gets fixed."

Sue said, "Oh. Well okay then."

We said our goodbyes and I hoped that would be the end of our short tempestuous relationship.

The Saga isn't over yet but I sure hope the drama is.

Just Say NO To Baby Lock

I feel the need to rant again. I've been doing that a lot lately. However, I don't think it's me getting unreasonably frustrated with other people. I think everyone else just needs to quit pissing me off.

Today's rant is about my 22 year old sewing machine. I know, I know, I could get a brand new one with tons more features for under $100 at Wal Mart. But I don't want a brand new cheap sewing machine. I want my awesome old one fixed. The problem is that I want it fixed for free. Or partially free anyway.

It's not that I'm against paying for repairs. Heck, I'd even spend more than what that cheap Wal Mart machine costs just to get this one fixed if I had to. But see...I don't think I should have to.

Here is the warranty that I received with my machine 22 years ago. I also have the official proof of purchase certificate that came with it. And yes, I do realize how bizarre it is that I still have these things.

The way I read it, if anything on my machine proves to be defective within 25 years, except for the electrical stuff and the expendable parts listed, then Baby Lock will repair or replace them.

This little machine has run like a dream until just recently when these issues popped up. They seem to be pretty minor to me, in fact I'm pretty sure I could repair all of them myself if I had the right parts but no one will sell them to me and none of the online sewing machine places have the parts I need.

Here's my issues:

The plastic hand wheel knob thingie broke off and needs to be replaced.
The stitch reverse lever no longer works.
The feed dog lever will lower the feed dogs but will not raise them back up.

I might be willing to concede that the plastic knob falls under that normal wear and tear category that isn't covered under the warranty. And that's a big concession on my part since up until recently I used this machine maybe 4 times a year. Just drove it to church and back. The other problems are mechanical and the machine should function for at least 25 years, right? If they stop working before the warranty term is up and they are not victims of wear and tear then they must be defective. The feed dog lever is definitely defective since I just found it and used it for the first time a few days ago.

A service center would surely be able to see that my machine is still in practically new condition if I could actually get a service center to look at it. I called one of my local centers and told them about the broken knob. I said I felt sure I could stick a replacement knob on there myself if I had one and asked them if they would order it for me. The woman I spoke to recommended that I bring in the machine so they could do their $65 diagnostic service on it since the broken knob could be a sign of a more significant internal problem. I will take my machine to them as soon as I become a complete idiot.

I called another center and explained my minor problems to them. This place refused to even look at the machine since I didn't buy it there...even though they are an authorized repair center.

Instead of calling my last 2 local authorized centers, I called Baby Lock directly. I explained my situation to the woman on the phone who repeatedly told me that my machine's issues are not covered under the warranty since their machines now have only a 10 year warranty. I don't care if their new machines have a 10 minute warranty. Mine has a 25 year warranty which I now see was nothing more than a marketing ploy to sell machines.

This afternoon I spoke to a different woman at corporate headquarters. Baby Lock is owned by the Tacony Corporation, in case you ever need to know that. After going through the whole song and dance again she asked me to email her a scan of my warranty. I did so and and asked her to call me after she'd had time to look it over.

Instead she sent me an email that said, "When was the last time your machine was serviced? We recommend annual cleaning and oiling for all Baby Lock machines".

Huh?

What does that have to do with anything?!! Is she trying to suggest that I have neglected my machine which would therefore void the warranty? Is she really that desperate to find a way to get out of covering my maybe $50 repairs?? This company sells computerized sewing machines and sergers that cost thousands of dollars. Do yourself a favor and don't ever, EVER buy one. If they will jump through these kinds of hoops to get out of paying for a lever that didn't work the first time it was ever used, I can only imagine what they would do if a CPU went out.

I replied (amazingly civilly) to this gal's email and told her that my machine has never been serviced. They may recommend annual service on their machines now, but 22 years ago they did not. I know this because I still have the original manual that came with my machine and there is no mention whatsoever of any kind of annual servicing. In fact, the only maintenance they mention is cleaning the lint from under the face plate which I have done many times. As for oiling it, my manual says in bold letters NOT to oil the shuttle hook or shuttle race. Whatever those are.

I fully expect to hear from her again tomorrow and wouldn't be surprised if she asked if I've ever spilled a Coke in my machine or used it in the bath tub.

On the upside, I did find email addresses for all of Tacony's executive officers on their website. I sent a nice long email (complete with visual aids) explaining all the details of my dilemma to the CEO, the COO, the Senior Vice President of Sewing Products and the Executive Vice President. If the janitor had an email address I would have sent it to him too. I will be up bright and early tomorrow morning waiting for my phone to ring. If it doesn't ring by 10 a.m., Tacony's phone will be ringing and will continue to ring on a daily basis until they get so tired of dealing with me that they'll take care of this just to get rid of me.

I will be like a pre-prom night cold sore.

Like an oozing zit on picture day.

I'll be a rash that makes the thought of poison ivy seem soothing.

I will be the non-stop loop of "It's A Small World" running through their brains day and night.

I will make them run to the 24-hour dentist office in the strip mall and beg for a root canal.

And if that doesn't work I might have to get a little annoying.

200 YouTube Subscriber Giveaway

I'm giving away a couple of smash book/daybook/junk journals over on YouTube since that's where I've been spending most of my time lately. Well, there and in my art room. I've been making these kind of journals like a crazy woman but I'm not actually using them for myself so I guess they'll end up on Etsy pretty soon.



Want to win one?  Here's what you need to do:

1. Go subscribe to my YouTube channel.
2. Find the video called "200 Subscriber Giveaway" or something pretty close to that.
3. Watch the video then leave comment.

Easy, right? I made the process as simple as possible since I myself have trouble following all the hoops that some people make you jump through just to enter a silly drawing.

If you are an advanced free giveaway enter-er, then you can follow these next advanced instructions for an additional chance to win one of the journals:

4. After you leave a comment on the video, then leave a comment on this blog post and mention in it that you subscribe to my YouTube channel. The blog post comment will be your additional entry.

I hope that's not too taxing on anyone. Obviously the maximum number of entries you can get is 2 even if you comment a dozen times. I don't really need to say that do I?

Here are a bunch of pictures of the journals so you can see what you might be getting. They are handmade (by me) junk-type journals made from found papers and embellished with scrapbook papers, die cuts and copyright-free images. Most of the pages have been stitched with a sewing machine for a messy, stringy look. Each journal has a heavy white cardstock cover with scrapbook paper strips on it. The journal is hand bound in a long stitch with waxed linen thread. Some of the pages have pockets or envelopes and will include a few post-it type notes, tags, labels, stickers or other little pieces of ephemera.

The cover of each journal measures 5-1/2" wide X 8-1/2" long. They have lots of blank space for you to add your own photos, notes, embellishments and personal style. They also include plenty of lined paper for journaling or making lists. They would make a perfect smash book or daybook or even a written journal or an art journal for mixed media work.

The giveaway will end at midnight CST on Wednesday, September 26, 2012 so you have till then to follow all those complicated entry instructions. I will then post a video of the drawing and announce the winner. Good luck to everyone!